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Want to know how to get in contact with Mobile Vikings?

1. Email: you can reach us by sending an email to info@mobilevikings.be. 
2. Phone: we are reachable by phone on workdays from 9:30 until 16:00, via 1976 or 0456 19 19 76.
3. Webform: fill out our form.
4. Our FAQ: visit our Help & Support page.

Mobile Vikings is situated in Hasselt. Our info:

Mobile Vikings
Kempische Steenweg 309/1
3500 Hasselt

Phone: +32 456 19 19 76
e-mail: info@mobilevikings.be

If you have a device that supports 4G and/or 5G and you are in a 4G/5G zone, the only question remaining is how to activate this. The settings can vary slightly, but the following steps apply to most devices:

• IOS: Settings > Mobile data > select "Enable 4G", "Enable 5G".
• Android: Settings > Connections > Mobile networks > Network mode > select 5G, 4G, LTE or an automatic network selection.

Feel free to take a look at our configuration wizard. Here you will find various manuals, including how to set up and activate your mobile data.

If, despite configuring the correct settings and being in the right location, you are unable to activate mobile data, please contact our customer care team.

You easily use all apps on your TV without having to use your smartphone or laptop ever again. Moreover, you only need to install these apps once. 

You own a smart TV: via your TV's menu you search for the VRT MAX, VTM GO and GoPLAY apps and install these. You log in once and you watch all your favourite programs for free anytime you want.

You don't own a smart TV: not an issue at all, a casting device will turn any TV into a smart TV in seconds. We recommend a device that supports Google TV or Android TV. This would allow installation of the apps directly on the device, plus the menu is extremely userfriendly. And last but not least, you'll have a remote. 😉

Recommendation then? That would be the Google Chromecast with Google TV. So, a small, one-time investment as compared to all the money you'll be saving by getting rid of your TV subscription and TV decoder.

You can find your SIM card number in 2 ways.

• Find your SIM card number on your SIM card

If you remove the SIM card from your phone, you can read the series of numbers next to the gold-colored chip. Our SIM card numbers consist of 19 digits and start with 89323... by default.

• Find your SIM card number in your phone settings

For Vikings with an Android device:

1. Open the Google Play app and download “SIM Card” (free).
2. Open the app and go to the “Information” tab.
3. Your SIM card number is displayed under “SIM card serial number (ICCID)”.

For Vikings with an iPhone or other iOS devices:

1. Open the “Settings” app on your iPhone.
2. Select “General”, then “Info”.
3. The SIM card number is displayed the same as the ICCID number.

The listed speeds are expected maximum speeds:

• Unlimited Fast Internet via VDSL or fiber, up to 100 Mbps download, and up to 40 mbps upload. 
• Unlimited Superfast Internet via fiber, up to 1 Gbps download and 500 Mbps upload.
• Unlimited Hyperfast Internet via fiber, up to 5 Gbps download and 1 Gbps upload.

You can compare it to a drainage system: basically, you can drain a certain amount of water per minute. The amount of water drained depends on several factors: the condition and length of the pipes, whether others use the same drain, the diameter of the pipes, ... These factors can cause you to drain more or less water per minute. If you have a new drainage system with wide pipes, you will be able to discharge more water. 

Several factors affect the actual internet speed:

• At home: wiring in your home, location of the modem, power of the processor on your PC, number of devices using bandwidth, etc.
• The network: the distance between your home and the street cabinet, how many installations are connected to the same line, ...
  
  

Here are some tips to maximize your speed: 

• Use at least Cat5 cabling. 
• Provide quality connections to your connectors.
• The cable between the wall and your device must be able to handle the speeds.
• Make sure your devices can also handle the speed. (e.g. Strong processor).

With a new copper installation, a so-called DLM profile (Dynamic Line Management) profile is active. This dynamic process takes place on the current VDSL network. This process checks and tests your line a few weeks after activation and guarantees a stable line. Your speed is gradually increased until we have found an optimal speed for you that has no negative impact on others over the same line.

To listen to your voicemail, call 1933 using your Mobile Vikings SIM card.
 
I want to change my call duration
I want to update the language of my voicemail
I want to deactivate my voicemail
I want to redirect my calls to another number

After listening to your messages, you'll hear a menu with options to change your voicemail preferences, such as your greeting, notifications, ... , 

• You can decide after how many seconds your voicemail is activated. By default, it's after 15 seconds. The options are 5, 10, 15, 20, 25 and 30 seconds. To set this up, form and call one of the codes below: 

   

  30 seconds of ringing: **61*+32456191933**30# call OR *61*+32456191933**30# call
  25 seconds of ringing **61*+32456191933**25# call OR *61*+32456191933**25# call
  20 seconds of ringing **61*+32456191933**20# call OR *61*+32456191933**20# call
  
  Etcetera. Depending on your device the code should start with * or **.  

• You can change the language of your voicemail by calling 1933.

• Want to switch off your voicemail? Go to your SIM settings in My Viking! You can also switch it back on here.

• Calling your voicemail is free of charge in Belgium and within the EU, further abroad the local rates apply. You can check those on our roaming page.

• Want to call your voicemail from a different number, or while abroad? Call 0456191933.

You can also fully manage your voicemail from the My Viking app. More specifically:

• Switch your voicemail on and off

• Set how long it takes for your voicemail to become active

In the course of 2024, we will gradually activate visual voicemail. So visual voicemail may also be active for your phone number. You can find all the info on that here.

As a Viking, you can acces mobile data in various countries outside the European Union with a Global Data Pass. Without a Global Data Pass it is not possible to use mobile data outside the European Union, as we block this possibility to avoid high costs. This article tells you how to purchase and activate a Global Data Pass.

A Global Data Pass therefore allows carefree use of mobile data outside the European Union, in the following countries:

Albania, Australia, Brazil, Canada, Egypt, Faroe Islands, India, Indonesia, Israel, Japan, North Macedonia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Russia, Serbia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Tunisia, Turkey, U.S. Virgin Islands, Ukraine, and the United States.

You can purchase the Global Data Pass for both mobile subscriptions and prepaid cards.

You can buy the Global Data Pass either for a mobile subscription or a prepaid sim card. You can choose between three options:

• For 250 MB, you pay 10 euros.
• For 1 GB, you pay 15 euros.
• For 3 GB, you pay 25 euros.

The pass is valid for 1 month from activation, regardless of whether you have used mobile data or not.

Global Data Pass completely depleted? No problem! You will receive a notification via SMS when you have used 80% of your bundle, and when your bundle is completely depleted. Data usage will then be blocked again. If you would like to continue surfing, you can activate up to 6 Global Data Passes per month, per number.

Please note that the Global Data Pass only covers mobile data usage and not call or SMS costs. Local rates apply for calls and SMS, which are mentioned in the SMS you receive upon arrival abroad or on our roaming page.

All terms and conditions of the Global Data Pass can be found on our website.

All the apps below install easily on your smart TV or casting device. You therefore don't need a smartphone or laptop to stream.

For your trusted Belgian channels you use the free apps of the various channels themselves. For example:

• VRT MAX : één, canvas, Ketnet, Ketnet jr. + live video stubru, MNM, Radio 1 & 2 and Klara
• VTM GO : vtm, vtm 2, 3 & 4, vtm kids, vtm gold + live video Qmusic and Joe
• GoPlay: Play 4, 5, 6 & 7

For additional series/movies, you can subscribe to the services that suit you. That way, you only pay for what you really want to see:

• Series and movies: Netflix, Disney+, Streamz, Prime Video, Apple TV, .. 
• Sport: Eleven Sports, F1 TV, NBA League Pass, ..
• Gaming: Twitch, Steam, YouTube, ..  

You easily install all these apps on your smartphone, tablet, laptop and TV....

You can change your personal information including your name, address and email address very easily via your My Viking account on the website. You can't change your personal information via the app, you will be redirected to the website.

Don't worry, this is perfectly normal and only temporary. If you switch immediately, you will keep the remaining bundles from the previous subscription, which you use first. Moreover, you will also get the new data bundle and/or extra call bundles. 

TIP: 

Only the bundles with the latest start date will be renewed. For example: 

My current bundles start on the 8th of the month. I renew or change my subscription on the 28th. The old bundles will remain active until the 8th of the next month, but will not be renewed. The subscription will continue from the 28th forward, with the 28th being the new renewal date. 

Go to your SIM card settings in your My Viking account and request a new SIM card. Here you can indicate why you need a new SIM card. You also have the choice between an eSIM or a physical SIM card. 

For a physical SIM card, we will send you a multi sim as standard. A multi sim card contains all the possible sizes of a sim card you may need: a mini, micro and nano sim card. This way you can choose which size sim card to detach and use.

Mobile Vikings uses the Proximus network. You can check the coverage via our coverage map. 

You can use Easy Switch to switch to Mobile Vikings internet at home. Important note: we don't offer landlines nor a TV subscription. So keep in mind that these will be terminated with your current operator, or will be covered by a new contract if you transfer mobile numbers and/or a fixed internet connection to Mobile Vikings. We therefore strongly recommend that you check your options carefully with your current operator. 

You can of course close your order without using Easy Switch, and contact your current operator to cancel your services there.

If you choose to switch to Mobile Vikings via Easy Switch, we will make sure that (a part of) your current services with your current operator will be stopped and/or transferred to Mobile Vikings. You have two options with Easy Switch:

• Transfer internet at home to Mobile Vikings. In this case, your internet at home will automatically be stopped with your current operator. Any mobile numbers remain active with your current operator.
• Stop mobile numbers and transfer your fixed internet to Mobile Vikings. In this case, your specified numbers will be discontinued and your internet at home will be transferred to Mobile Vikings.

Are you ready to switch via Easy Switch? Check here how to do it.

Did your installation not go smoothly and did you use the Easy Switch option? Then you are entitled to compensation from 2/10/2023;

• If the installer does not show up on the agreed day and time. In that case, you are entitled to compensation of €30;
• In case of late activation of your Internet at Home subscription, you are entitled to compensation of €6 per day. This compensation has to be requested at your own request;
• Both compensations are settled via the first invoice (or credit note) or via payment into your account.

If you have entered the PIN code incorrectly three times, your device will require your PUK code. You can now use the puk1 code. After entering this PUK code you choose a new PIN code.

Do you want to change the PIN code? You can change it via the settings on your phone. If this function is not available, you can instead form and call the following code:

*04* [old PIN] * [new PIN] * [new PIN] #
or
**04* [old PIN] * [new PIN] * [new PIN] #

Depending on your device, only one * is required before the code. Would you like additional information about your PIN code? Then you can always consult this article.

No longer satisfied?
We're sorry you're no longer satisfied with Mobile Vikings. But we undoubtedly have a tariff plan that's a perfect match for you, or a solution for whatever issues you're encountering. Would you like us to help you out? Give us a call, or e-mail us, and we'll sort it out together. 

Would you rather terminate your subscription or prepaid SIM card? 
If you want to keep your number, your new provider will take care of everything. You do not have to terminate anything with us. Do you want to terminate your number completely? You can do so via My Viking. If you have a prepaid SIM card, it suffices to stop topping up. Your number will then automatically expire.

Are you having problems canceling your subscription or prepaid card? Feel free to contact our helpdesk.

Before we dig a little deeper into PIN and PUK codes, it's important to understand that there are two different PIN codes: one for your device and one for your SIM card.

• You set the PIN code for your device during the installation. You can also change it through your phone's settings. This code grants you access to your phone.
  
  
• The default PIN code of your SIM card at Mobile Vikings is 1111. You use this PIN code to access the network. More info regarding your SIM card, including your PIN and PUK code, can be found in your My Viking account.

Please note: have you ever changed the PIN code of your SIM card? Then you won't find it in your My Viking account. You will continue to see the original PIN code. If you no longer remember the PIN code you set yourself, you can change it as follows:

• Enter the wrong PIN code 3 times

• Enter your PUK code. You can retrieve your PUK code here.

• You will be asked to choose a new PIN code.

Can I keep my number?

Sure, no problem! When you order your SIM card with a subscription or prepaid SIM card you can select 'Keep my number'. Unless you want a new number, which obviously is also possible.

Who cancels my current subscription?

We do that once you’re actively using the Mobile Vikings network. You don’t need to contact your current provider yourself.

Can people still reach me during my switch?

Absolutely. People can reach you via your old provider until you’re actively using the Mobile Vikings network. So there is no period in which you are unable to call, text, or use data.

What happens to my subscription at my current provider?

If you switch providers in the middle of the month, your previous provider will usually only charge you for your active period. But go ahead and contact your previous provider if you don’t want to pay the full amount of the invoice, because this calculation doesn’t always happen automatically.

What happens to my prepaid SIM card at my current provider?

In most cases, your bundles and calling credit will expire as soon as your switch to a Mobile Vikings subscription will be complete. Of course, you’re free to ask your current provider if you can only pay for your active usage. Go ahead and contact your current provider for more info.

You can decide after how many seconds your voicemail is activated. Your options are 5, 10, 15, 20, 25 and 30 seconds. A few examples:

• To activate your voicemail after 30 seconds of ringing, enter (*)*61*+32456191933**30# and press 'call';
• To activate your voicemail after 25 seconds of ringing, enter (*)*61*+32456191933**25# and press 'call'; etc.
  
  ( * ) means that you have to enter two asterisks for some devices.

You can also fully manage your voicemail from the My Viking app. More specifically:

• Switch your voicemail on and off

• Set how long it takes for your voicemail to become active

You can do so in your My Viking account. Some important remarks about this:

• Your connection will be deactivated in the following hours.
• In the days following your cancellation, you will receive via e-mail a pro rata final invoice (= the normal monthly rate minus the period that your connection will not be active), or a credit note (= refund for the period that your connection will not be active) if you have already received your monthly payment invitation/invoice.
• You return your modem and/or booster via bpost within 2 weeks. You can find the shipping label in your My Viking account too.
• Any active mobile number(s) will not be cancelled because of this.

You can identify yourself by doing your next payment with Bancontact, VISA of MasterCard. The law dictates this identification has to be repeated within 18 months following this first identification.

If you set up an automatic payment method or an SMS payment method with a foreign bank account, you won’t be able to activate a prepaid SIM card. Your first payment and the control payment after 18 months always have to be done with a Belgian payment method. For the other payments, you can use any payment method you want.

To check the status of your identification, go to My Viking.

Has your phone been lost or stolen? You can request a new SIM card and block the old one via your My Viking account. You can also block your device. To do so, you need its IMEI-number which you can find on your invoice or its packaging. 

The IMEI number is a unique code for your device, composed of 15 digits. Are you using Dual SIM? Then you have two IMEI numbers: one for each SIM slot. With eSIM, the IMEI number works the same way as with a physical SIM card.

You can also get the IMEI number anytime by calling *#06# for free.

You can do the following in preparation for the installation:

1. During the installation, an adult must be present who also knows your preferences, such as the location of the modem. The contact person you specified at the time of placing your order will receive a text message 2 days in advance and a phone call 30 minutes before the appointment.
2. Find out where the entry cable enters your house or building. For example, through the garage, basement, living room, shop, etc. Make sure that our installer can easily access this space.
3. Make sure that there is a free and working socket as close as possible to the modem.
4. Think in advance about the internal cabling and the location of your equipment. Are there any cables already present? Will you install the cables yourself or will our installer do it? Which devices do you want to connect and how many? Where are they located? The installer will check your current cabling together with you to see what's needed. If necessary, new cables will be laid (this is free for new cabling not exceeding 20 m and without the need for drilling through a floor/ceiling). 
5. If needed, have your laptop/PC and/or mobile phone ready on the day of installation.

If you live in an apartment building, be sure to notify the syndic of your homeowner’s association in advance about your installation. They can help you with this.

In case of a new building or renovation, you are advised to install a conduit (not only for your telecom). Make sure it has a diameter of at least 50 mm, with a flat inner wall and a pull wire inside.

And do not forget: the installer is from Proximus so there is no need to panic. 😉

Of course. Via the free apps or the channels' websites, you always have the option to watch broadcasts live.

Mobile Vikings does not offer a subscription to digital TV. Most of the content available via digital TV today can be easily watched online. Think VRT MAX, VTM GO, GoPlay, or the websites of most of the TV channels. For Eleven, streamz or Disney+ for example, you don't need digital TV anymore either. 😉 That's exactly why Mobile Vikings internet at home offers unlimited volumes: you surf, stream and game as you like.

In that case, you can block your current SIM card and request a replacement SIM card. To do so, go to your SIM settings. You can also block your device there. We also recommend that you always file a police report.

For regular SIM cards

If you request a new SIM card, it will be sent to you by regular mail free of charge. We send out our SIM cards with bpost, so delivery takes 3-5 business days. You will, of course, keep your phone number and your remaining calling credit. To block your device we need some extra information:

• what was the type of device;
• where did you lose your device (city);
• what was the time when you lost it (day and time);
• what is the device's IMEI number? The IMEI number is stated on the packaging or purchase invoice of your device.

For eSIMs
If your smartphone is lost or stolen, you can have your eSIM blocked and request a replacement eSIM. You can also do this via your SIM settings. You will then immediately receive an e-mail with the necessary instructions to activate it.

You can do this through your SIM card settings in your My Viking account. Request a new SIM card, follow the steps and your physical SIM card will be sent with Bpost. You should count on 3 to 5 business days to receive your SIM card. You will also receive an email with the necessary information. Replacing your SIM card is free of charge. 😉

Yes. You can do it via My Viking. 

Are you switching immediately? In that case, your bundle will remain valid until their expiry date. You do lose your calling credit when you switch. You can also opt to switch when your calling credit reaches € 2.50 or less. In that case, make sure to also switch off your automatic top-up if you have one, also via My Viking. If your bundles are still valid when you switch over, they will remain valid until their expiry date. 

You can switch up to 6 times between a postpaid subscription and a prepaid SIM (or the other way around) per year. 

If you cannot connect to the local mobile internet immediately, go over this checklist before you do anything else.

• Restart your device as soon as you arrive abroad.
• Try to establish a connection with the different local networks manually through your device settings. One network may provide a more stable connection than another.
  • For Android (Samsung, LG, Xiaomi, ...) follow these steps: Go to Settings > Connections > Mobile Networks > Network Operators > press 'select manually'. It may take up to two minutes for the available networks to appear. Select one of the local providers.
  • For iOS (iPhone): Settings > Cellular > click on Network Selection > tap once on the toggle to change 'automatic' to 'manual'. It may take up to two minutes for the available networks to appear. Select one of the local providers.
• Check whether the option 'data roaming' is enabled in your device settings. This will usually be available in the 'Mobile networks' menu.

The following is included in your installation

• Installation of the necessary hardware
• Installation of the modem
• Installation of cables (maximum 20 metres, including possible horizontal drilling through a wall) and checking of existing cables
• Checking your home for Wi-Fi reception
• Check your Wi-Fi connection on pc/laptop (via cable or built-in wireless-card)

The installer examines your current situation on-site and what is required to complete your connection. Examples are the digging (such as your driveway) or drilling work (e.g. between two floors) that may be required. If such additional work involves extra costs, a quote will be drawn up first.

No problem! Through these steps, you will soon be off with a replacement eSIM:

• Request a replacement eSIM through your My Viking account. 
• Immediately after placing your order, you will receive an email containing an activation code for your eSIM. Through the red button in the email you activate your new eSIM.
• Once activated, you will receive a second email containing a QR code. It is important to scan this QR code only through your phone's settings, not directly through the camera app.

Still uncertain? No problem! Use the configuration wizard to activate your eSIM profile: simply select the brand and model of your device and you're good to go!