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Accessibility Statement

Mobile Vikings is committed to ensuring digital accessibility for people with disabilities. As a provider of electronic communications services in the European Union, Mobile Vikings recognizes its obligations under the European Accessibility Act (Directive (EU) 2019/882) and is actively working to improve the accessibility of its mobile applications in line with this legislation.

We strive to meet internationally recognized accessibility standards such as EN 301 549, which includes the requirements of WCAG 2.1 Level AA.

Conformance Status

The Mobile Vikings websites and app are partially conformant with the European standard EN 301 549 v.3.2.1, which includes the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We're frequently monitoring our website using automated tools.

Non-Accessible content

Despite efforts to design inclusively, the following accessibility issues have been identified:

Images and Non-Text Content

  • Some informative images lack proper text alternatives

  • Some decorative images are not properly marked to be ignored by screen readers

Structure and Navigation

  • Some headings are not properly marked up across the website

  • The support page lacks a skip-navigation button

  • Some links containing only an image, lack a discernible text

Keyboard and Screen Reader Support

  • Some interactive components are not operable with a keyboard or when using a screen reader

  • Some content is not read correctly by screen readers

Visual Design

  • Text and interface elements contrast is too low for some website components

  • Resizing text can break the layout in certain screens

  • Zooming is turned off

Forms and Error Handling

  • Form fields are not always properly labeled or connected with their visible labels

  • Related form fields are not properly grouped together

User Interface Components

  • Many interactive elements lack proper role attributes or accessible names

Info and relationship between components

  • Some components have violations against aria roles

  • Some pages lack some landmarks or use landmarks which are not unique

A recent accessibility audit, conducted between 4 and 14 February 2025 by Eleven Ways, revealed several areas where the app does not meet the required standards.

Non-Accessible content

Despite efforts to design inclusively, the following accessibility issues have been identified:

Images and Non-Text Content

  • Some informative images lack proper text alternatives

  • Decorative images are not properly marked to be ignored by screen readers

Structure and Navigation

  • Headings are not properly marked up across the app

  • The app does not adapt to landscape orientation

  • Lists are not correctly formatted in several flows

Keyboard and Screen Reader Support

  • Some interactive components are not operable with a keyboard or when using a screen reader

  • Some content is not read by screen readers

  • Empty elements appear in the focus order when using TalkBack (Android)

  • Focus order is not always logical, and some non-interactive elements receive focus

  • Screen reader focus can move to content on other screens

Visual Design

  • Text and interface elements contrast is too low in multiple areas of the app

  • Resizing text can break the layout in certain screens

  • Focus indicators are not always visible

  • Colour only is used as a way to distinguish selected items

Forms and Error Handling

  • Form fields are not always properly labeled or connected with their visible labels

  • Related form fields are not properly grouped together

  • Error messages disappear too quickly and are not announced by screen readers

  • Required fields are not consistently marked

  • Legal or financial transactions lack proper confirmation mechanisms

User Interface Components

  • Many interactive elements lack proper role attributes or accessible names

  • Radio buttons, toggles, and checkboxes do not communicate their selected state

We're frequently monitoring our work.mobilevikings.be using automated tools.

Non-Accessible content

Despite efforts to design inclusively, the following accessibility issues have been identified:

Color contrast

  • Some elements have no sufficient contrast against its background

Discernible text

  • Some links lack a discernible text

Landmarks

  • Some pages lack content to be contained by a landmark

  • Some landmarks miss a unique identifier

Navigation

  • The website lacks a skip-navigation button

Alternatives

If you need help accessing any part of the app that may currently be inaccessible, please contact our customer service team, who are available and happy to assist. Please don’t hesitate to reach out so we can support you as best as possible.

Planned Improvements

Mobile Vikings acknowledges the issues listed above and is actively working to address them. Solutions will be prioritized based on their impact on users and implemented in future development cycles. Updates will be reflected in revised versions of this statement.

Feedback and Contact Information

If you encounter any accessibility barriers while using the Mobile Vikings app or if you have suggestions for improvement, please contact us via:

Email: accessibility@mobilevikings.be

Phone: +32 456 19 19 76
You are always welcome to drop by at the office @ Mobile Vikings, Corda 5, Kempische Steenweg 309 bus 1 – 3500 Hasselt. Take the elevator to the 3rd floor and follow the Mobile Vikings arrows.

We aim to respond within 5 working days.

Formal Complaints

Mobile Vikings undertake to solve problems of which it is informed and to which it can respond as quickly as possible. If you are not satisfied with the answer or solution offered by Mobile Vikings, you can turn to the Office of the Ombudsman for Telecommunications:

Boulevard du Roi Albert II 8 box 3, 1000 Brussels

Tel: 02 223 06 06 - Fax: 02 219 77 88

E-mail : plaintes@mediateurtelecom.be

This accessibility statement was last updated on 09-09-2025.